I’m having playback issues. What do I do?

Playback issues are often caused by a slow internet connection. Make sure you’re connected to a strong Wi-Fi or mobile data network. If the problem persists, try the following solutions.

  • Refresh the page: Close the video and reload the page to try again.
  • Clear your browser cache: This can solve many playback issues. On Chrome: Go to Settings > Privacy and security > Clear browsing data. On Safari: Go to Preferences > Privacy > Manage Website Data.
  • Update your browser: Make sure you’re using the latest version.

If you’re still having issues, try switching to a different browser (e.g., Chrome, Safari, or Firefox).